Refund policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return policy below for items that are damaged upon arrival.

Returns for Damaged Items

We only accept returns for products that arrive damaged. If your item is defective or damaged, please follow the steps below:

1. Contact Us: Notify us within 7 days of receiving your order. Please email us at [info@inezreve.com]. with your order number, a description of the damage, and photos of the damaged item.

2. Return Instructions: After reviewing your request, we will provide you with return instructions.

3. Refund or Replacement: Once we receive the damaged product, we will either issue a full refund or send a replacement, depending on your preference and product availability.

Eligibility for Returns

• The product must be damaged upon delivery. We cannot accept returns for products that are not damaged.

• Returns must be initiated within 7 days of receiving your order.

• The product must be in its original packaging and condition.

Shipping Costs

• We will cover return shipping costs for damaged or defective items.

• Customers are responsible for shipping costs for non-damaged returns.

If you have any questions or need further assistance, please contact us at [info@inezreve.com].